Legal cases can be stressful. We, the Police, and Courts can use terms which can be confusing. If you are confused, ask us to explain things. If you have a concern, please feel free to contact us so it can be cleared up. Please see our ‘Contact us’ page
If you feel that we have in any way let you down or are not then satisfied with how we have dealt with your case please telephone us (or use our ‘Contact us’ page) to talk it over.
If you feel we have not dealt with your concerns please come and see us, or email us, or put your concerns in writing. We will reply in writing within 14 days of receiving them. We will be happy to discuss them with you further, if you wish to.
If you are still not satisfied, you can contact the Legal Ombudsman.
You should do this within six months of receiving our reply.
The Ombudsman’s address is
PO Box 6806, Wolverhampton, WV1 9WJ.
The telephone number is 0300 555 0333.
Email enquiries@legalombudsman.org.uk
You can also contact the Solicitors Regulation Authority
At https://www.sra.org.uk/consumers/problems/report-solicitor/
Telephone 0370 606 2555
Opening hours
- 08.00 to 18.00, Monday, Wednesday, Thursday, Friday
- 09.30 to 18.00, Tuesday
Postal address:-
Solicitors Regulation Authority,
The Cube, 199 Wharfside Street,
Birmingham, B1 1RN